Returns & Exchanges

At Taffy Shop, we want you to love every bite of our salt water taffy. If your order isn't quite right, we offer a 30-day satisfaction guarantee to ensure you have the sweetest experience possible.

Return Process

• 1.
  Contact Our Team

  Email our customer support within 30 days of receiving your order with your order number and a brief explanation of the issue.

• 2.
  Review & Approval

  Our team will review your request and, if applicable, provide a return authorization number or arrange for a replacement shipment.

• 3.
  Package Your Items

  If a return is required, securely pack the unopened taffy bags in their original shipping box to ensure they arrive back to us safely.

• 4.
  Receive Refund or Credit

  Once we process your return, we will issue a full refund to your original payment method or provide store credit for your next sweet treat.